Pricing Policy
The Role of RAAEY
RAAEY safeguards consumer rights by preventing monopolistic practices and overseeing compliance by water service providers.
Cost Recovery
The established tariffs must ensure adequate recovery of investment and operating costs for water services, as well as environmental and resource-related costs.
Tariffs for Vulnerable Groups
Water service providers should offer special tariffs for socially vulnerable groups, ensuring uninterrupted and equal access to water services for all citizens.
How Are Tariffs Determined?
Tariffs may vary by water service provider; however, in all cases, specific pricing and costing rules from the relevant legislation must be followed.
Useful Tools
and Tips
Could you be paying for a service you don’t receive?
Consumers who use a septic tank instead of being connected to the sewerage system should not be charged for wastewater services.
If you believe you might be paying for a service you do not receive, contact your provider.
Water quality:
What you need to know
The water supplied to consumers must comply with stringent quality standards established by applicable legislation.
Comprehensive analyses are conducted as part of the drinking water monitoring system, assessing both physicochemical and microbiological parameters to ensure that the water provided remains safe and of the highest quality.
Details of all the values and limits are included in Annex I of Government Gazette 3525 B/2023.
The water we consume must be safe and pose no risk to human health. RAAEY ensures that all standards and regulations designed to protect both consumers and the environment are fully observed.
While comprehensive testing is carried out, consumers can also make an initial assessment of the water quality by noting its sensory characteristics, such as taste, odor and turbidity.
Drinking Water
Treatment
Did you know?
Did you know that the water in your home — whether it comes from your kitchen tap or your shower — has already undergone a series of treatment processes, the complexity of which depends on the source of the raw water? Modern drinking water quality standards ensure that the water you consume is clean, safe, and free from harmful substances, regardless of its origin.
Why does it need to be processed?
Raw water, entering the treatment plant, may contain:
- Dissolved gases causing odor
- Organic and inorganic debris (soil, leaves)
- Suspended & colloidal solids
- Disease-causing microorganisms
Drinking water treatment methods
Σε δεξαμενή, προστίθενται στο νερό χημικές ουσίες (κροκιδωτικά υλικά) που βοηθούν τα στερεά σωματίδια να ενωθούν μεταξύ τους , να αυξηθεί το μέγεθός τους ώστε να καθιζάνουν πιο εύκολα και τελικά να απομακρυνθούν.
Για να απομακρυνθούν τα μικρότερα στερεά που προκαλούν συνήθως θολότητα και χρωματισμούς, το νερό περνάει από φίλτρο άμμου και στη συνέχεια από φίλτρο ενεργού άνθρακα. Κατά περίπτωση μπορούν να χρησιμοποιηθούν και άλλα πληρωτικά υλικά.
Για τη θανάτωση ή την απενεργοποίηση των παθογόνων μικροοργανισμών το νερό μπαίνει σε κλειστή δεξαμενή αποθήκευσης όπου προστίθεται χλώριο.
Benefits of Drinking
Water Treatment
Avoiding risks associated with contaminants and pathogens that may be present in untreated water.
By removing unwanted substances, the water becomes safe and pleasant to drink.
By treating water, we reduce reliance on bottled water and minimize plastic waste, contributing to environmental conservation.
